|
“eGain has evolved its product to include a new model of search that allows it to deliver better service to users. They can find information faster and easier and with a better overall experience.”
 |
-
Esteban Kolsky
ThinkJar Consulting |
“eGain’s recent announcement of an intelligent search platform… has given it best of breed status within knowledge management, incident tracking, multichannel management, and enterprise search.”
 |
-
John Ragsdale
VP of Research, Technology Services
Industry Association |
“With a long
history serving the consumer telecommunications
industry, eGain, a knowledge management
and multi-channel customer service and
self-service vendor, had the most complete
mobile vision of the TSIA partners interviewed.”
|
-
John Ragsdale
VP of Research, Technology Services
Industry Association |
“In addition to maintaining a strong
customer service platform, co-innovation
with customers—along with an extensive
partnering network—has allowed
eGain to develop and deliver best-of-breed
customer interaction tools.”
| |
-
Chip Gliedman,
VP and Research
Director of Premier Analyst Firm
|
Ragsdale's Eye on Service
(blog) - Catch
up with eGain: New Applications Released
in Version 7.6
“I have known
some of the folks at eGain from the
early days. eGain got their start with
email response management systems (ERMS)
back in 1998... Interestingly, unlike
most of the players in this space, eGain
has kept the same core executive team
for many years, and this has helped
them have a consistent vision and not
go after every new trend and buzzword....
“Obviously, eGain has moved way
beyond ERMS, now offering a full suite
of ‘best of breed’ eService
tools, including knowledgebase, diagnostics,
web chat and collaboration, etc., but
I still think they understand the complexities
of email—which continues to grow
in volume according to SSPA Benchmark
Metrics—better than most.”
 |
-
John Ragsdale,
Vice President
of Research, SSPA
|
“eGain
Service is a strong and competitive
offering with a good track record
and a large customer base.”
|
 |
-
Mitchell Kramer,
SVP
and Sr. Consultant, Patricia
Seybold Group
|
|
“eGain
continues to win deals on
the strength of its platform
and an increasingly process-centric
message.”
|
|
| |
-
Chip Gliedman,
VP
of CRM Research, Premier Analyst Firm
|
“eGain, with its long
history of email management
and case-based reasoning,
should be included on the
shortlist for companies
needing a highly scalable
email response solution
or for agent and customer-facing
knowledgebase tools.”
|
| |
-
John Ragsdale,
VP
and Research Director,
Premier Analyst Firm,
Q1 2006 Forrester
Wave report for eService |
|
“eGain receives strong ratings
for product functionality and
technology and remains a good
choice for large multichannel
contact centers that require a
scalable solution.”
|
| |
-
John Ragsdale,
VP
and Research Director, Premier Analyst Firm, August 2004 TechRankings |
|
Next > |
