How to deliver on the business case successfully

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Making a compelling business case and obtaining funding for web self-service is only the first step in a web self-service initiative. Delivering on the ROI promise is critical to securing additional funds over time for enhancing the implementation, while reaping the rewards of success for your own career growth. This segment of the webcast discusses evaluating solution providers, avoiding implementation pitfalls and maximizing user adoption to increase the odds of success and delivered business value.

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