Capturing knowledge and knowhow from the
best sources and experts, and leveraging it to engage,
acquire, sell, and serve customers paves the way to sustainable
competitive advantage and business growth. However, the
knowledge management domain is undergoing a sea change,
driven by new technologies, new applications, and new
trends such as generational shifts in customer communications,
mobile lifestyles, green initiatives, and adoption of
social networks. What are these megatrends and how can
you embrace them to add business value and boost your
organizational visibility? How are forward-looking customer
service and ebusiness organizations leveraging these trends
for success?
Moderator
Featured
Speakers
Andy Moore
Publisher KMWorld magazine
John Ragsdale
VP of Technology Research Technology Services Industry
Association (TSIA)
Don Muchow
Senior Solutions Consultant
eGain Communications
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