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> History of Recent Analyst Ratings
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History of Recent Analyst Ratings
September 21, 2011
eGain positioned in the “Leaders” quadrant of the Magic Quadrant for CRM Web Customer Service
September 23, 2010
eGain positioned in the “Leaders” quadrant of the Magic Quadrant for Web Customer Service
September 17, 2009
eGain Placed in Leaders Quadrant in Leading Industry Analyst Firm's E-Service Suites Magic Quadrant
October 23, 2008
Independent research firm rates eGain a leader in interaction-centric customer service software solutions
October 17, 2008
eGain placed in the leaders quadrant of the 2008 eService suites Magic Quadrant
May 30, 2007
Independent research firm rates eGain a leader in “strategy” and “current offering” in interaction-centric CSM software
June 06, 2006
eGain receives the highest scores in 14 enterprise-critical criteria in 2006 eService evaluation report by independent research firm
May 24, 2006
Independent research firm rates eGain as a leader in 2006 eService evaluation report
May 16, 2005
Patricia Seybold Group gives top score to eGain’s knowledge management solution in Bull’s Eye research report on knowledge management capabilities for customer service
May 05, 2005
Patricia Seybold Group gives top score to eGain’s customer service suite in Bull’s Eye research report on cross-channel, cross-lifecycle customer service
March 31, 2005
Independent research firm gives eGain’s customer service suite the highest score in “current offering” category in 2005 eService Wave Report
September 23, 2004
Independent Research Firm Gives eGain Top Score for Email Response Management in 2004 eService TechRankings
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