July 14, 2010
eGain Continues European Expansion Drive
May 12, 2010
eGain Announces Financial Results for the Third Fiscal Quarter Ended March 31, 2010
April 29, 2010
eGain to Announce Third Quarter Fiscal 2010 Financial Results
March 25, 2010
Insurance industry performs well in phone customer service, but lags in web customer experience, says new research from eGain
March 25, 2010
Healthcare and pharmaceuticals industries lack in eService, says "mystery shopping" research from eGain
March 17, 2010
eGain expands in Europe to address demand for innovative customer service solutions
March 10, 2010
Cross-agent and cross-channel customer experience declines in financial services sector, research study finds
March 10, 2010
Retail sector ranks first in customer service in multi-industry "mystery shopping" customer experience research from eGain
March 10, 2010
US communications providers improve slightly in subscriber service overall, but channel silos get deeper
March 3, 2010
Pan-European Survey Reveals Telecoms Consumers Want Love, Not Discounts
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July 13, 2010
TMCnet
eGain
Offers Seven Green 'Habits' For Contact
Centers
June 02 , 2010
IT Web Outsourcing
Inter-Active
Technologies expands into Western
Cape market
April 26, 2010
Customer
Engagement Club
Harvesting
social knowledge for customer engagement
March 31, 2010
Insurance
& Financial Advisor
Insurers’
phone customer service good, web service
lacking, study says
March 26, 2010
Insurance
Networking News
Insurer
Customer Service Great Via Phone,
Lacking Online
March 26, 2010
Canadian
Underwriter
Insurance
industry ranked "below average"
for e-customer service
March 15, 2010
RetailMoves
Retail
scores well for customer service
March 12, 2010
Internet
Retailer
E-retailers
make gains in multiple customer service
channels, study finds
March 5, 2010
Light Reading
Customer
Experience Management
March 2010
Call Center
International
Telecoms
subscribers rate service higher than
special offers
March 2010
destinationCRM
Email
Management - You've Got Mail: Despite
fits and starts, many still believe
email management solutions can deliver
on their promise
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