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Press clippings

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Press clippings

February 2010 Call Centre Helper	11 tips for effective email management
January 2010 destinationCRM	Learn to Innovate by Unlearning
January 2010 Contact Center Pipeline	Contact Center Performance Measures
January 2010 KMWorld	SaaS: integration in cloud
December 2009 1to1 Media	Multichannel Service Is a Work in Progress
November 2009 San Francisco Business Times	eGain swings to Q1 profit
November 2009 callcentreeurpoe.com	Turn your call centre into a CIH
November 2009 destinationCRM	Gartner Magic Quadrant for E-Service Suites '09
October 2009 vanillaplus.com	Customer Self-Service: Is it an operator's Swiss Army knife?
October 2009 callcentrehelper.com	UK Call Centres brace for Postal Strike
October 2009 TMCnet	British Gas Deploys eGain KnowledgeAgent to Enhance Customer Service
September 2009 KMWorld.com	KMWorld Trend-Setting Products of 2009
August 2009 InternetRetailer	A new breed of call centers enables retailers to interact with customers like never before
July 2009 Finextra.com	Ivobank taps eGain for customer service
July 2009 Eurocomms.com	Partnership claimed to advance customer support for mobile devices
July 2009 CIO	7 Habits of Highly Green Contact Centers
July 2009 TMCnet	Ivobank Taps eGain Service Suite to Boost Customer Service
July 2009 Call Centre Clinic	Ivobank taps eGain for customer service
July 2009 The Paypers	Ivobank taps eGain for multichannel, multilingual customer interaction platform
July 2009 Harvard Business Publishing	How to Build a Multilingual, Multicultural Customer Experience
July 2009 Contact Centres.com	Ivobank taps eGain for customer service
July 2009 CBR mobility	eGain, WorldManuals to offer customer support for mobile service providers
July 2009 Mobile Europe	Partnership claimed to advance customer support for mobile devices
July 2009 TMCnet	eGain, WorldManuals Announce Partnership
July 2009 Hotfrog.nl	eGain tekent Atos Origin op als nieuwe Channel Partner in Nederland
July 2009 Computing.co.uk	Asos replaces email management software
July 2009 CRMToday	ASOS.com Selects eGain for Email Management
July 2009 Retail Systems	ASOS sees dramatic difference with eGain Mail
July 2009 Yahoo news UK	Asos replaces email management software
July 2009 CallCentreClinic.com	ASOS.com fills its shopping basket with eGain email management
July 2009 CRN channelweb.co.uk	Asos replaces email management software
July 2009 InternetRetailing	Asos responds faster with eGain
July 2009 PC Mag.co.uk	Asos replaces email management software
July 2009 Customer Magazine	The multilingual, multicultural customer service experience (pages 24-28)

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