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Press clippings

July 2009 CRN channelweb.co.uk	Asos replaces email management software
July 2009 InternetRetailing	Asos responds faster with eGain
July 2009 PC Mag.co.uk	Asos replaces email management software
July 2009 Customer Magazine	The multilingual, multicultural customer service experience (pages 24-28)
June 2009 WP Remix	New IVR solution from eGain
June 2009 CustomerStrategy	Automation to receive the human touch
June 2009 Call Centre Clinic	eGain announces promotion and cost effective switch to its award winning customer service solution
June 2009 TMCnet	eGain Offers Promotion for Vendor-Switchers
June 2009 TMCnet	eGain Makes it Easy to Switch Suppliers
June 2009 Speech Technology	eGain Looks to Make Its Mark in the IVR Business
June 2009 IVRS World	IVRS as Intelligent Voice Self-Service Solution
June 2009 Green Social Tech	eGain Offers Intelligence, Reasoning To IVR Self-Service
June 2009 TMCnet	eGain IVR Announced, Billed as 'Human-Like Intelligence'
June 2009 TMCnet	eGain Offers Intelligence, Reasoning To IVR Self-Service
June 2009 InternetRetailing	Talking about a Revolution
June 2009 ITWeb	Technology sees centres exceed customer expectations
May 2009 destinationCRM	In More Ways Than One
April 2009 TMCnet	NH Hotels Selects eGain's Email Management Solution
April 2009 Call Centre Clinic	eGain named "One to Watch" in web self-service by CRM Magazine
April 2009 Call Centre Clinic	Bespoke Hotel Group personalises customer service through electronic channels with eGain
April 2009 Pressbox.com	eGain named 'One to Watch' in web self-service
April 2009 Call Centre Helper	CRM magazine announces service awards
April 2009 TMCnet	eGain Knowledge Verified by Consortium for Service Innovation
April 2009 destinationCRM	Tech Solution: Knowledge (Management) Is Power
April 2009 Harvard Business Publishing blog	Six Ways to Build Your Brand Through Customer Service
April 2009 destinationCRM	Telecommunications: Bundled Offerings, Better Retention?
April 2009 destinationCRM	The 2009 CRM Service Awards: Service Leaders -- Web Interaction Management
April 2009 destinationCRM	The 2009 CRM Service Awards: Service Leaders -- Web Self-Service
April 2009 destinationCRM	The 2009 CRM Service Awards: Service Leaders -- Introduction
March 2009 BNET Technology	Service Cloud Looms Over Call Center Software
March 2009 CustomerTHINK	Building the Social Customer Service Experience
March 2009 destinationCRM	The Next Evolution of SaaS? - eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch
March 2009 destinationCRM	Beyond Search - Multimodal knowledge access will improve customer experience and contact center agent effectiveness
March 2009 TMCnet	eGain SLaaS(hes) Customer Service Software Implementation and Risks
March 2009 InfoWorld, CIO.com, and ITWorld	A SaaS app that's free unless it delivers value
February 2009 TMCnet	Lack of CRM Integration with Contact Centers Hurts
February 2009 1to1 media	Playboy.com Increases (Customer) Satisfaction
February 2009 Contact Professional	Contact Centers Generating "Killer Business Value" Through Product Returns Deflection
February 2009 1to1 media	B2C Customer Service Innovations for B2B Businesses
January 2009 computing.co.uk	Argos boosts customer service IT
January 2009 TMCnet	Successful Pilot Prompts Argos to Implement eGain's On Demand KM solution
January 2009 InternetRetailing	Net-a-Porter picks eGain for multichannel customer service
January 2009 channelbusiness.com	eGain names Calyx as a new channel partner
January 2009 CP Wire	Four Ways to Elevate the Customer Experience

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