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Events
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Press clippings
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Press clippings
July 2009
CRN channelweb.co.uk
Asos replaces email management software
July 2009
InternetRetailing
Asos responds faster with eGain
July 2009
PC Mag.co.uk
Asos replaces email management software
July 2009
Customer Magazine
The multilingual, multicultural customer service experience
(pages 24-28)
June 2009
WP Remix
New IVR solution from eGain
June 2009
CustomerStrategy
Automation to receive the human touch
June 2009
Call Centre Clinic
eGain announces promotion and cost effective switch to its award winning customer service solution
June 2009
TMCnet
eGain Offers Promotion for Vendor-Switchers
June 2009
TMCnet
eGain Makes it Easy to Switch Suppliers
June 2009
Speech Technology
eGain Looks to Make Its Mark in the IVR Business
June 2009
IVRS World
IVRS as Intelligent Voice Self-Service Solution
June 2009
Green Social Tech
eGain Offers Intelligence, Reasoning To IVR Self-Service
June 2009
TMCnet
eGain IVR Announced, Billed as 'Human-Like Intelligence'
June 2009
TMCnet
eGain Offers Intelligence, Reasoning To IVR Self-Service
June 2009
InternetRetailing
Talking about a Revolution
June 2009
ITWeb
Technology sees centres exceed customer expectations
May 2009
destinationCRM
In More Ways Than One
April
2009
TMCnet
NH Hotels Selects eGain's Email Management Solution
April
2009
Call Centre Clinic
eGain named "One to Watch" in web self-service by CRM Magazine
April
2009
Call Centre Clinic
Bespoke Hotel Group personalises customer service through electronic channels with eGain
April
2009
Pressbox.com
eGain named 'One to Watch' in web self-service
April
2009
Call Centre Helper
CRM magazine announces service awards
April
2009
TMCnet
eGain Knowledge Verified by Consortium for Service Innovation
April
2009
destinationCRM
Tech Solution: Knowledge (Management) Is Power
April
2009
Harvard Business Publishing blog
Six Ways to Build Your Brand Through Customer Service
April
2009
destinationCRM
Telecommunications: Bundled Offerings, Better Retention?
April
2009
destinationCRM
The 2009 CRM Service Awards: Service Leaders -- Web Interaction Management
April
2009
destinationCRM
The 2009 CRM Service Awards: Service Leaders -- Web Self-Service
April
2009
destinationCRM
The 2009 CRM Service Awards: Service Leaders -- Introduction
March 2009
BNET Technology
Service Cloud Looms Over Call Center Software
March 2009
CustomerTHINK
Building the Social Customer Service Experience
March 2009
destinationCRM
The Next Evolution of SaaS? - eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch
March 2009
destinationCRM
Beyond Search - Multimodal knowledge access will improve customer experience and contact center agent effectiveness
March 2009
TMCnet
eGain SLaaS(hes) Customer Service Software Implementation and Risks
March 2009
InfoWorld, CIO.com,
and
ITWorld
A SaaS app that's free unless it delivers value
February
2009
TMCnet
Lack of CRM Integration with Contact Centers Hurts
February 2009
1to1 media
Playboy.com Increases (Customer) Satisfaction
February
2009
Contact Professional
Contact Centers Generating "Killer Business Value" Through Product Returns Deflection
February 2009
1to1 media
B2C Customer Service Innovations for B2B Businesses
January 2009
computing.co.uk
Argos boosts customer service IT
January 2009
TMCnet
Successful Pilot Prompts Argos to Implement eGain's On Demand KM solution
January 2009
InternetRetailing
Net-a-Porter picks eGain for multichannel customer service
January 2009
channelbusiness.com
eGain names Calyx as a new channel partner
January 2009
CP Wire
Four Ways to Elevate the Customer Experience
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