August 22, 2011
ContactCenterWorld
|
Customer Service in Midsized Businesses |
August 18, 2011
TMCnet
|
eGain Launches Easy to Deploy Solution for Secure, Real-Time Form-Filling Assistance for Apple Consumers |
August 17, 2011
DestinationCRM
|
eGain Debuts Cobrowse for Smartphones and Tablets |
August 17, 2011
ContactCenterWorld
|
eGain Launches Web Cobrowsing for the Apple® iPad Platform |
August 16, 2011
TMCnet
|
eGain Announces Availability of eGain Cobrowse for Apple iPad, iPhone Smartphones and Android Devices |
August 15, 2011
KMWorld
|
Mobile co-browsing from eGain: Secure form-filling assistance |
August 11, 2011
CMS Wire
|
Forrester: Honing Customer Experience Management Solutions |
July 20, 2011
BusinessNewsDaily
|
The Importance of Multi-Cultural Customer Service |
July 14, 2011
TMCnet
|
eGain 10 Software Suite Picked by Canon for Enabling Multichannel Customer Service |
June 16, 2011
TMCnet
|
eGain Transforms B2C Websites into Interactive Shopping Destinations |
June 14, 2011
destinationCRM
|
eGain Launches Interactive B2C Sales and Marketing Software |
May 28, 2011
The New York Times
|
Consumer Complaints Made Easy. Maybe Too Easy. |
May 16, 2011
TMCnet
|
ShoreGroup Announces Strategic Relationship with eGain |
May 11, 2011
Enterprise Features
|
Real-World Artificial Intelligence Has Arrived: A ChatBot Can Automate Your Customer Service, Support and Interactions |
May 11, 2011
Customer Service Newsletter
|
New software tracks the emotional state of customers |
May 11, 2011
Call Centre Clinic
|
ShoreGroup announces strategic relationship with eGain |
April
30, 2011
TMCnet
|
KMWorld Hall of Fame 2011: eGain |
April
30, 2011
Webification
|
eGain
Introduce ‘Multisearch’ Search Function
|
April
22, 2011
E-commerce
Times
|
eGain
Amps Up Search Functionality for Agents
and Customers |
April
14, 2011
TMCnet
|
Prometric
Selects eGain SLaaS to Enhance its Call
Center Performance |
April
12, 2011
TMCnet
|
eGain
Knowledge 10 Solution Integrated with
Oracle CRM On Demand |
April
08, 2011
FOXBusiness
|
How
to Effectively Handle Customer Complaints
Online |
April
08, 2011
InternetRetailing
|
Handling
Social Customer Bullies, While Protecting
Your Brand |
April
06, 2011
Smallbiztechnology
|
5
Tips to Help Prevent Your Company from
Being Bashed on Twitter and Other Social
Media |
April
01, 2011
KMWorld
|
E-mail:
still the one
|
April
01, 2011
destinationCRM
|
Attributes
of IT-Friendly Software for Multichannel
Customer Service |
March
23, 2011
Call
Centre Helper
|
Is
an avatar the best way to give customer
service? |
March
14, 2011
Internet
Retailing
|
Chain
Reaction Cycles opts for eGain Mail
to improve email customer service |
March
09, 2011
Forrester
Blogs
|
What
Should A Virtual Agent Look Like? |
March
03, 2011
VanillaPlus
|
Vanilla
Plus CEO Guide for MWC (Page 9) |
March
01, 2011
destinationCRM
|
The
2011 Service Leaders |
February
28, 2011
destinationCRM
|
The
2011 Rising Stars |
February
22, 2011
Miami
Herald Media
|
Customer
service isn’t best served on Twitter |
February
09, 2011
Telesperience
|
OSS
highlights at MWC |
February
04, 2011
Social
Media Today
|
Handle
'Social Customer Bullies' and Protect
Your Brand: 11 Best Practices |
February
02, 2011
Call
Center Helper
|
Top
10 customer service tips |
February
01, 2011
Mobile
Europe
|
CEM
feature and Voda Portugal case
study (Page 38) |
January
11, 2011
ZDNet
|
Social
bullying and its threat on corporations
|
January
01, 2011
TMCnet
|
Hearing
(and Heeding) Social Customer Commands |
