Premier industry analysts rate eGain as
a leader
Independent
research firm rates eGain a leader in interaction-centric
customer service software solutions
eGain was among the select companies that
Forrester invited to participate in this
report that evaluates customer service management
vendors across approximately 180 criteria.
On a scale of 0-5, in the interaction-centric
solutions evaluation, eGain received the
highest score of 4.65 in "current offering,"
versus the lowest score of 2.35 in this
category.
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eGain
Placed in Leaders Quadrant in Leading Industry
Analyst Firm's E-Service Suites Magic Quadrant
Gartner defines Magic Quadrant leaders as
companies that "demonstrate market-defining
vision and the ability to execute against
that vision through products, services,
demonstrable sales figures and solid new
references for multiple geographies and
vertical industries. Leaders provide functionally
diverse and rich e-service suites that can
be deployed and supported globally, and
have at least five of the six e-service
components supported by OEMs. They are suitable
for all sizes and complexities of enterprises,
and have broad industry coverage. Revenue
is strong, and new references are readily
available. When asked, their clients reply
that this product has affected the organization's
competitive position in the market."
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