Premier industry analysts rate eGain as
a leader
eGain positioned in the “Leaders” quadrant of the Magic Quadrant for CRM Web Customer Service
In the report, Johan Jacobs, Research Director at Gartner, defines "leaders" as vendors who "demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment. The development team has a clear vision of the implications of business rules, and the impact of WCS on customer service requirements."
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Independent
research firm rates eGain a leader in interaction-centric
customer service software solutions
eGain was among the select companies that
Forrester invited to participate in this
report that evaluates customer service management
vendors across approximately 180 criteria.
On a scale of 0-5, in the interaction-centric
solutions evaluation, eGain received the
highest score of 4.65 in "current offering,"
versus the lowest score of 2.35 in this
category.
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