eGain
Chat™ - Gives your agents
a comprehensive set of tools for live
customer service. High-value, live assistance
to online customers and prospects gives
your company the ability to offer satisfying
web experiences and convert site visitors
into profitable, long-term customers.
eGain
Cobrowse™ - Enables your
agents to provide high-value, live collaboration
options to online customers and prospects.
It gives your company the ability to
deliver real-time assistance and convert
site visitors into profitable, long-term
customers.
eGain
Mail™ - Helps companies
manage large volumes of customer emails
and webforms responsively and effectively.
eGain
CallTrack™ - It is a comprehensive
and flexible phone call logging system.
Together with eGain KnowledgeAgent™,
it provides an integrated solution for
phone call logging, tracking and resolution
as well as follow-on task management
for service fulfillment.
eGain
SMS™ - It is a flexible
system for managing SMS interactions
with customers. SMS is an emerging and
increasingly popular interaction channel.
