Centralized
administration of all business objects
eGain® 10 has a special console
for setting up business resources for
all interaction channels. This ensures
that the same set of users, queues,
aliases, data links, knowledge base
articles are used by all applications.
Easy
to administer business objects.
Maintain only one
set of business resources.
Consolidate customer information
To successfully understand and
unlock the value of your customer base, it
is essential to consolidate customer information.
Expansion of contact channels has added new
complexities in maintaining a centralized
customer view. eGain 10 lets you create rich
customer profiles, that can also be easily
customized or extended.
