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Cobrowse
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eGain
Cobrowse™ enables your agents to
provide high-value, live collaboration options
to online customers and prospects. It gives
your company the ability to deliver real-time
assistance and convert site visitors into
profitable, long-term customers. eGain Cobrowse
has one of the most innovative and advanced
cobrowsing capabilities in the industry. Designed
to provide non-restrictive customer service
when cobrowsing on complex websites, it has
an advanced proxy co-navigation server that
overcomes severe restrictions that URL-pushing
products frequently encounter, such as double
posting, frame breaking, cookie synchronization,
etc.
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Enables
the agent and the customer to
fill out forms together, field
by field, even highlighting specific
areas of a form or web page for
additional clarity. |
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Allows
business rules to be created for
specific web pages. For example,
a business rule can be written
to restrict agents from submitting
forms or viewing sensitive information
in certain form fields. |
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Can be set up to
allow cobrowsing sessions only
in specific sections of the website. |
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Allows
phone agents to provide richer
experience by conducting a cobrowse
session. |
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