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Collaboration with experts
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eGain
SME™ is a collaboration tool that
enables subject matter experts (SMEs) within
and outside the contact center to work together
on resolution to meet promised service levels.
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Enables collaboration
to speed up problem resolution
and meet service levels |
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Allows experts
outside the contact center
to contribute easily to
the resolution process |
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Enables
collaboration to create richer
knowledge base content |
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SMEs can contribute
to the common knowledge
base used for customer interactions |
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