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Consoles
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eGain,
a pioneer in the area of web-based applications,
is well known for its advanced web user interface.
eGain Service has seven specialized user consoles
or work areas. Designed by a usability expert,
each console has the familiar Windows XP appearance
and is equipped with the tools that the typical
user of that console is likely to need. The
system is completely web-based—all you
need is a web browser and a user account to
log in and start using the system.
The consoles are of three types: Service,
Authoring, and Management.
|
| Console |
Type |
Used for |
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Agent
|
Service
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Handling service requests. |
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Knowledge Base
|
Authoring
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Creating the common knowledge base. |
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Administration
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Management
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Managing business resources such as users and queues.
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Reports
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Management
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Analyzing the performance of the department. |
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Supervision
|
Management
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Monitoring the performance of the department. |
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System
|
Management
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Managing and monitoring system resources such as services. |
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Tools
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Management
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Customizing various aspects of eGain Service. |
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