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Microsoft Outlook
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The eGain Outlook
Plugin™ enables you to extend the
use of your service management infrastructure
to other parts of the enterprise. Subject
matter experts can help resolve customer problems
without logging in to eGain Service. They
can use Microsoft Outlook to browse the eGain
knowledge base and submit information.
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Improve customer
satisfaction-deliver fast, accurate
responses to every inquiry. |
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Build long-term,
profitable customer relationships. |
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