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Microsoft Outlook
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The eGain Outlook
Plugin™ enables you to extend the
use of your service management infrastructure
to other parts of the enterprise. Subject
matter experts can help resolve customer problems
without logging in to eGain® 10. They
can use Microsoft Outlook to browse the eGain
knowledge base and submit information.
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Improve customer
satisfaction-deliver fast, accurate
responses to every inquiry. |
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Build long-term,
profitable customer relationships. |
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