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Interactive sales suite
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Woo, wow, and win™ customers on web, social, and mobile channels with eGain® Interactive Sales Suite™
Despite escalating investment in online initiatives, B2C businesses struggle to keep up with proliferating touchpoints and rapidly evolving interaction preferences. Abandoned shopping carts, discarded forms, and fractured experiences are still the norm.
| eGain Interactive Sales Suite is a novel approach for transforming B2C websites into interactive shopping destinations. The solution helps eBusiness and marketing teams quickly deploy, assess, and refine customer engagement strategies with contextual promotions and proactive assistance. It enables the deployment of holistic customer engagement strategies. Unlike tactical alternatives, eGain Interactive Sales Suite is comprehensive, agile, and innovative. |
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Comprehensive
eGain Interactive Sales Suite sales-enables websites with rich interaction choices through the following products, all built on eGain’s robust, knowledge-powered customer interaction hub: |
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eGain® Offers™ to enable proactive, real-time, rule-based offers to engage website visitors; offers include coupons, promotions, personalized content, contextual self-service, and agent assistance. |
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eGain® Social™ to monitor social media, proactively publish offers, and privately engage with prospects. |
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eGain® Cobrowse™ to enable customers and phone or chat agents to jointly navigate and fill forms on any website securely in real-time with no downloads required. |
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eGain® Chatbot™ for avatar-based, brand-aligned natural language conversations. |
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eGain® Chat™ and eGain® ClickToCall™ to provide website visitors the ability to chat or request a callback. |
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eGain® Notify™ to offer customers the ability to sign up for multichannel sales and service alerts across social networks, mobile apps, voice updates, email, and SMS.
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Agile
The eGain Interactive Sales Suite enables B2C marketing and sales teams to easily test alternative customer engagement strategies: |
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No IT help needed to deploy, measure, and refine website offers, except a single-line Javascript addition to the website footer. |
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Out-of-the-box A/B testing capability and customer engagement dashboard. In addition, businesses can extract unique customer insight using the eGain Multichannel Analytics capability. |
Innovative
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Going beyond proactive chat, the eGain solution spans all assistance options (chatbot, chat, click-to-call, cobrowse, and FAQs) as well as personalized content (coupons, promotions, and newsletter subscriptions). |
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It is the industry’s only suite to include next-generation cobrowsing and multimedia chatbot capabilities. |
The hub advantage
As an integral part of eGain’s Customer Interaction Hub solution, the new suite works seamlessly with eGain’s award-winning eGain Service Suite to ensure consistent customer experience at all touchpoints. All products share a 360-degree view of the customer and common knowledge.
Flexible deployment options
The eGain Interactive Sales Suite can be deployed in the cloud or on-site with the freedom to move from one option to another, if needed.
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