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"eGain
has demonstrated to the editors of Customer
Inter@ction Solutions that their
products and services have substantially
improved the processes of their clients'
businesses by streamlining and facilitating
the flow of information needed for companies
to retain their most precious asset:
their customers."
- Nadji Tehrani
Chairman
of TMC and founder of Customer Inter@ction
Solutions®
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FAQ, search, browse
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eGain
KnowledgeAgent™ lets you provide
intranet or extranet access to the knowledge
base. Agents, other employees, and even partners
can view FAQ, or browse through and search
the knowledge base.
FAQ
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Dynamic FAQ
lists consider the history of KB usage
and presents the user with most articles
sorted based on the ranking calculation
within a topic or subtopic. |
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You can define the criteria
for displaying articles based on various
article properties such as hot topics,
most popular, newly added, recently
changed, specific dynamic search criteria,
announcements, etc. |
| Browse
knowledge base |
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The browse
hierarchical tree feature is one of
several ways of allowing users to access
the knowledge base. The tree can be
expanded by clicking to reveal all the
subtopics contained in the tree. |
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The browse folders feature
is another way of allowing end users
to access the knowledge base. |
| Search
knowledge base |
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Search for
articles using the keywords contained
in the article or meta fields. |
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Search for
articles using the phrases contained
in the article or meta fields. |
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Search for
articles matching specific article properties
like author, date, topic etc. |
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Search for
articles within specific topics or subtopics.
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