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Mobile edition
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eGain Mobile extends the reach of your
eGain® 10 deployment by providing mobile
access to users. The solution enables customers,
partners, and field staff to have “always-on”
access to vital customer service information
through mobile devices, including the popular
iPhone® and Blackberry® phones.
It supports popular mobile browsers such
as:
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Android |
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Apple Safari |
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Blackberry
Browser |
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Google Chrome |
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Microsoft
Internet Explorer Mobile |
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Opera Mini |
Increase customer satisfaction
eGain Mobile makes it even easier for customers
to do business with you, by enabling constant
access to rich content and customer service
information, even when on the road.
Easy to deploy and use
Users can download and install the interactive
widgets on their mobile devices within minutes.
The interface is simple and easy to use.
Multiple interaction options
Customers can search the knowledge base, view
FAQs, conduct guided help sessions, manage
their accounts, chat with bots or agents,
send emails, and receive SMS notifications.
Enable field personnel
eGain Mobile not only helps to empower customers
and partners, but is also valuable for providing
up-to-date information to field staff who
are always on the move. It keeps them connected
to critical information and the latest updates,
ensuring that field visits are effective.
Do more with less
eGain Mobile enables convenient, “always
on” customer service at no extra cost.
Fully integrated with the eGain 10, it uses
the customer service and knowledge management
capabilities that you’ve already set
up.
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"With
a long history serving the consumer
telecommunications industry, eGain,
a knowledge management and multi-channel
customer service and self-service vendor,
had the most complete mobile vision
of the TSIA partners interviewed."
- John Ragsdale
VP of Research,
Technology Services Industry Association
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October, 2010
eGain
named to Software Magazine's 28th Annual
Software 500 |
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