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Search: All-in-one, always on target search
with eGain® Multisearch™
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| Customers want simplicity. They have
limited time and attention; they don’t
want to learn sophisticated user interfaces
to get an answer. They want the shortest
route to the answer they need, but their
questions come in all shapes and sizes—they
could be informational, transactional,
troubleshooting, or advice-seeking.
Which is why we’ve added the power
of multi-access, multi-source, multi-process,
multi-profile, multilingual, and multichannel
knowledge to the easy-to-use Search
box. |
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eGain Multisearch is a unique, all-in-one
search technology for web self-service and
the multichannel contact center. Embedded
in the eGain®
SelfService™ and eGain®
KnowledgeAgent™ products, eGain Multisearch
delivers unprecedented ease of navigation,
superior content findability, and result relevance,
while improving contact center productivity
and best-practice compliance. With this innovative
capability, eGain SelfService and eGain KnowledgeAgent
become the most comprehensive solutions in
the industry for customer service knowledge
management.
Highlights
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Familiar, simple-to-use
Search box |
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Powerful enough to handle
the range of customer inquiries |
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Guide to the relevant
answer quickly |
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Find across all knowledge
bases and content sources |
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Learn from experience
and feedback |
See it in action! Request
a demo today
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“eGain has evolved its product to include a new model of search that allows it to deliver better service to users. They can find information faster and easier and with a better overall experience.”
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Esteban Kolsky
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