Secure message centers

eGain MessageCenter™ enables secure and authenticated email communications between the customer and the company. It helps businesses provide their customers a secure web-based message center to read emails with confidential and sensitive information. Agent responses are automatically replaced with a dynamically generated URL which directs the customer to a secure message center to retrieve the response. They are authenticated before they can view their messages.

Meets customer need for privacy and security in email communications.

	Restricts access of confidential information to authorized users.
	Protects corporate and personal information with multiple layers of security.
	Integration with site specific authentication mechanism (works with existing usernames and passwords).

Customizable look and feel of customer view ensures uniform website experience

	Fully configurable log-in page

Provides complete, "hub" view of all interactions as an integral part of eGain Service suite.

	Integrates with eGain to display past customer communications in the message center.
	Facilitates cross sell and up-sell opportunities with existing customers.
	Increases self-service opportunities by directing customer to website.


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