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Untitled Document
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Web customer experience suite
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In
today’s hypercompetitive business environment,
customer interactions are the new battleground.
As customers increasingly use the web to interact
with the business, delivering unique and memorable
web customer experiences has become an imperative
and an opportunity. Leveraging innovative
tools to engage, acquire, and service customers,
while aligning the customer service experience
with the brand, helps businesses win in the
market. Leading companies have started to
transform their traditional web customer service
operations into customer interaction hubs
(CIH) that effectively and efficiently enable
dramatically improved customer experience.
eGain® Web Customer Experience Suite™
offers the broadest range of innovative, easy-to-deploy
applications to deliver memorable experiences
to web site visitors as they use the web for
research, purchase, or support.
| The suite includes best-in-class applications
for multimodal web self-service through
chatbots, dynamic FAQs, browse, search,
and guided help, and agent-assisted
customer service applications including
chat, click-to-call, and fail-safe web
collaboration. It also includes eGain®
Interaction Widgets™ that deliver
truly differentiated experiences by
allowing businesses to provide contextual
access to the knowledge base and customer's
account from various parts of the web
site as well as mobile interfaces. |
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| A CIH powered
by eGain Web Customer Experience Suite
enables businesses to set up: |
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Brand-aligned
self-service™
that can easily be adapted to fit any
web site look and feel. |
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Intelligent,
context-aware escalation to agent-assisted
service. |
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Tools to engage,
acquire, serve and grow business with
customer: One-to-one and one-to many
outbound communications, reactive and
proactive chat, phone or chat-assisted
web collaboration,
and click-to-call. |
Completely modular, eGain Web
Customer Experience Suite can be deployed
one application at a time or all together.
It can be deployed on-demand on eGain’s
hosted network, installed in-house to be managed
remotely by eGain, or be completely set up
and managed in-house.
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