| One size doesn't fit all in web self-service!
The same approach to self-service will
not work for every type of customer,
every type of inquiry, or every stage
of the customer life cycle.
eGain® SelfService™
enables organizations to provide distinctive,
productive and brand-aligned self-service
experiences that enable breakthrough
improvements in customer self-service
effectiveness and adoption, while
allowing seamless, context-aware escalations
to live customer service or sales
agents.
Powered by the patented eGain Multisearch™
knowledge access technology, innovative
user interfaces such as brand-aligned
avatar chatbots and UI templates,
eGain SelfService brings together
the power of the industry’s broadest
set of knowledge access methods, federated
search, process intelligence, multilingual
capabilities and flexible look and
feel—all behind a single search
box—for distinctive, on-target
self-service.
The only solution proven in the cloud
or on-site for over a decade, eGain
SelfService is an integral part of
the eGain customer interaction hub
suite, enabling full-context escalation
of self-service interactions to assisted
interactions.
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New
capability
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eGain
Multisearch
A unique, all-in-one search technology
that delivers unprecedented ease
of navigation, superior content
findability. |
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Related
products |
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These
capabilities are also available
for phone self-service and contact
center knowledge management: |
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eGain
IVR |
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eGain
KnowledgeAgent |
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