"eGain Communications was chosen
primarily because of its unrivalled
experience in deploying knowledge management
solution with the telecom marketplace."
- Andrew Ralston
Customer
Relationship Director, Virgin Mobile
Telecom,
especially mobile telecom, is a highly competitive
and mature market. With network coverage,
handsets, and price plans becoming less important
as differentiators, customer service is increasingly
seen as the key factor in customer acquisition
and retention.
eGain has helped leading telecom companies
improve their levels of customer satisfaction
while coping with the challenge of rapid
expansion and the constant introduction
of new products. Some of the industry’s
most agile organizations have set up truly
distinctive and innovative customer interaction
hubs (CIHs) with eGain products for web
self-service, chat and web collaboration,
email response management, and knowledge
management.
READ
about the state of customer service
in the communications sector
FIND
OUT how an eGain-powered CIH can
help telecoms turn customer service
into a true differentiator
